Terms & Conditions

Terms and conditions 

These terms apply when you book an apartment with NGMP Accommodation, operated by NGMP Projects Pty Ltd (ABN 21 649 697 307). By making a booking you accept them on behalf of everyone in your party. Please read them together with our Privacy Policy.

Booking and payment

A booking is confirmed once payment has been taken and we have sent you a written confirmation. The person booking must be at least 18 and must be one of the guests staying. Rates are in Australian dollars. Payments are processed securely by our payment provider.

Rates, inclusions, cancellation terms and any applicable fees are shown on the listing and in your booking confirmation. Please read them before paying, as cancellation terms vary depending on the rate selected.

Security deposits and pre-authorisations

We may require a security deposit or a card pre-authorisation for a booking. Where this is known at the time of booking, it will be shown before you pay.

We may also request one after a booking is confirmed, where something about the booking reasonably warrants it. If you would prefer not to provide it, you may cancel and we will refund in full everything you have paid. Neither of us will owe the other anything further in that case.

Verification

We may ask any guest to provide identification before or during a stay, to confirm identity and to meet the security requirements of the buildings we operate in. We may cancel a booking without refund where verification is not completed or where the information provided is inaccurate.

Who may stay

Only the guests included in the booking may stay in the apartment. Maximum occupancy varies by apartment and is shown on each listing. Additional or unregistered guests are not permitted, and a stay may be ended without refund if this is breached.

Arrival and departure

Check-in and check-out times are shown on your listing and booking confirmation. Early check-in and late check-out are available only when arranged with us in advance and may attract a fee. Departing later than the stated check-out time without approval may attract a fee.

Access to the apartment

We, our contractors or building management may need to enter the apartment during your stay. Wherever it is reasonable to do so, we will contact you first and agree a time.

We may enter without prior notice where there is an emergency or a risk to safety or to the property; where we have reasonable grounds to believe these terms or the house rules are being breached, including unregistered guests, a party or gathering, smoking, or noise affecting other residents; where required by building management, emergency services or another authority; or to carry out urgent repairs.

We will enter only for the purpose concerned and will limit any disruption. After the check-out time we may enter to prepare the apartment for the next guest.

House rules

House rules apply to every stay and are provided with your booking confirmation, in your check-in information and in the apartment. They cover matters including smoking and vaping, noise and quiet hours, parties and gatherings, illegal substances, pets, and use of the building and its common areas. Accredited assistance animals are welcome as required by law.

You must also comply with the rules of the building in which the apartment sits.

Additional charges

Charges may apply where house rules are breached or where loss or damage occurs. These cover the actual operational or replacement cost involved and may include: lost or damaged keys, fobs, cards or remotes; specialised cleaning where smoking or vaping has occurred indoors; parties, serious noise breaches or evidence of illegal substance use; unauthorised pets; emergency or after-hours call-outs and lock-out assistance; cleaning beyond a standard turnover; unauthorised late departure; repair or replacement of damaged items; and any fine issued to us by building management as a result of your stay.

The current schedule of charges is set out in your booking information. Serious breaches, including parties and illegal substance use, may result in the stay being ended immediately without refund and may be referred to the authorities.

Buildings and shared facilities

Our apartments sit within residential buildings operated by third parties. Pools, gyms, saunas, rooftop terraces, lifts and car parks are managed by building management, not by us. Availability, opening hours and rules are set by the building and may change or close for maintenance without notice. We will always tell you what we know, but we cannot guarantee access to facilities we do not control.

Our responsibility

We take care to describe our apartments honestly and to keep them in good condition. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law.

We are not responsible for events outside our reasonable control, including building works, utility or internet outages, lift breakdowns, extreme weather, or restrictions imposed by building management or public authorities. Where something significant affects your stay, contact us as soon as possible and we will do what we reasonably can to put it right. Your belongings are your responsibility and we recommend appropriate travel insurance.

Website content

The text and images on this website belong to us or to our photographers and may not be copied, republished or used commercially without our written permission.

Governing law

These terms are governed by the laws of Victoria, Australia.

Contact

hello@ngmpaccommodation.com