Privacy Policy

NGMP Accommodation is operated by NGMP Projects Pty Ltd (ABN 21 649 697 307). This policy explains what personal information we collect when you enquire, book or stay with us, why we collect it, who we share it with, and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Questions about this policy: hello@ngmpaccommodation.com

What we collect

Contact and booking details, including your name, email address, phone number, postal address, country, the dates and details of your stay, and any preferences or requests you share with us.

Verification information. Before or during a stay we may ask any guest to provide identification, which can include a photograph of a government-issued identity document and a photograph of the guest. We may also ask for the names and details of others in your party.

Payment information. Payments are processed by our payment provider, currently Stripe. We receive confirmation of payment and limited details such as the cardholder name and the last four digits of the card. We do not store full card numbers. Where a security deposit or card pre-authorisation applies to your booking, it is handled by the same provider.

Website information, including your IP address, browser and device type, referring page, and the pages you view. Our booking engine also uses cookies, described below.

Why we collect it

To take and manage your booking and communicate with you before, during and after your stay. To arrange access to the apartment and the building. To provide the services you have booked, including cleaning and maintenance. To verify identity and protect the apartment, the building and its residents. To process payments and any charges that apply under our Terms and Conditions. To meet our legal, tax and insurance obligations. To improve our apartments and our service. To tell you about our apartments, offers and direct booking rates, where we are permitted to do so.

Marketing

If you have stayed with us or enquired about staying, we may occasionally email you about our apartments, offers and direct booking rates. Every message identifies us as the sender and includes a link to unsubscribe, and we act on unsubscribe requests promptly. You can also opt out at any time by emailing hello@ngmpaccommodation.com. Opting out of marketing does not affect messages we need to send about a booking you have made.

About identification

Where we ask for identification, we do so to confirm that the people staying are the people who booked, to meet the security requirements of the buildings our apartments sit within, and to reduce the risk of fraudulent bookings. Whether we ask, and of whom, depends on the booking.

These records are held securely within our property management system, are visible only to us, and are not used for any other purpose, shared with other guests, published, or used for marketing. If you would prefer not to provide them, contact us before booking and we will explain what alternatives are available.

Who we share it with

Our property management system, which stores booking and guest data on our behalf. Our payment provider. The booking channel you used, if you booked through a platform such as Airbnb or Booking.com. Key collection providers, where your booking uses one. Cleaning and maintenance contractors, who receive only what they need to attend the apartment. Building management, where a building requires guest details for access or security. Our accountant and professional advisers. Law enforcement or a regulator, where we are required to disclose information by law.

We do not sell your personal information.

Storage and overseas disclosure

Your information is held in our property management system and its supporting services, which use servers located outside Australia, including in the United States. By providing your information you consent to it being stored and processed overseas. We take reasonable steps to work only with providers who apply appropriate security standards.

How long we keep it

We keep booking and financial records for as long as we need them to meet our business, tax and insurance obligations. Identification records are kept only as long as necessary for the purpose above and are then deleted. You may ask us to delete your identification records once your stay is complete, and we will do so unless we are required to retain them.

Your rights

You can ask us for a copy of the personal information we hold about you, ask us to correct anything inaccurate or out of date, ask us to delete information we no longer need, and withdraw consent to marketing at any time. Email hello@ngmpaccommodation.com and we will respond within 30 days.

If you are in the European Union or the United Kingdom, you also have the rights available under the GDPR, including the right to object to processing, request restriction of processing, and receive your data in a portable format.

Our website uses cookies to keep your booking session working, remember preferences, and understand how the site is used. You can block or delete cookies in your browser settings, though parts of the booking process may stop working correctly if you do.

Children

Our apartments welcome families, and a booking guest may give us the names and ages of children travelling with them. We do not knowingly collect personal information directly from anyone under 18. Bookings must be made by an adult.

Complaints

If you are unhappy with how we have handled your personal information, contact us at hello@ngmpaccommodation.com so we can try to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy from time to time. The current version is always available on this page.